FOR FLEXCO, OVER 110 YEARS OF SUCCESS HAS BEEN BUILT BY FOCUSING ON OUR CUSTOMERS.
We have learned to understand our customers' industries and respond to their changing needs. By constantly driving technology and design, we strive to become the leader in belt conveyor solutions that maximize uptime, productivity, and safety.
We value industry relationships and believe that together with a team of industry experts, our customers will receive greater value.
Hence the association:
“PARTNERS IN PRODUCTIVITY”
Flexco partners with companies that complement each other in providing the best of the best in products and services. These companies include conveyor manufacturers, belt manufacturers, original equipment manufacturers, allied product manufacturers, industrial distributors, service companies, and others.
We want our customers to know that when they work with Flexco they get the benefit of access to our highly valued partners as well. We will ensure that our customers have the right products and get the best possible performance from their belt. With our experienced team to advise you, you will be able to address almost any challenge.
To support the needs of our customers, we partner with a network of the best distributors in every market we serve around the world. Flexco works alongside our distribution partners to make certain they understand not just what our product do, but how they are constructed and how they are best suited for their customers' applications.
Our distributors make it a priority to ensure that our customers have ready access to our products as well as the services of knowledgeable, locally-accessible experts. Our extensive hands-on-training program, local field sales representatives, and other expert resources provide them with the knowledge and tools they need to help our mutual customers optimize their belt conveyor systems for productivity and safety.
GLOBAL FLEXCO SUPPORT
Flexco has strategically placed nine locations outside of the United States, so our customers can be assured of receiving the products and support they need quickly. Working from these locations is a global field sales force of more than 125 representatives who are always at your service. They can help you evaluate your system’s performance, identify opportunities for improvement, and implement complete solutions. The Flexco sales force spends a majority of their time in the field, working alongside customers and often with our distributors, to learn about their everyday challenges – first hand. We use that hard-won knowledge to design products that work better and last longer.
OUR CUSTOMERS – THE REASON WE ARE IN BUSINESS
Customer Commitment is one of our core values. At the heart of this value is our expectations for how our employees, and our business partners, act every day, and what our customers can expect from their partnership with Flexco:
- Put the customer first
- Thoroughly understand and anticipate the needs of our customers
- Exceed customer expectations by going the extra mile
- Create satisfied and loyal customers
Connecting conveyor belts has been our business, but at our core is connecting with our customers and helping them achieve their goals. We believe our success is measured by the success of our customer – the reason we are in business. When our customers have achieve their goals, then we have achieved ours.
LONG HISTORY OF DISTRIBUTOR PARTNERSHIPS
In April of 2009, Flexco celebrated its first 100 year distributor partnership anniversary with Troy Belting in Watervliet, New York. Distributor relationships are based on a set of shared core values, a focus on the customer, and trust.
OUR DECISION MAKING HIERARCHY
Safety, Quality, Delivery, Cost – in that order and in everything we do.
LEVERAGING INDUSTRY RELATIONSHIPS
Flexco believes one of the best ways to leverage resources is to work together with industry experts in order to best understand and meet the needs of our customers.
THE FUTURE OF FLEXCO
Flexco will continue to focus on adding capabilities that help our customers maximize belt conveyor productivity.